Bobst Group North America has announced the expansion and realignment of their North American Folding Carton Customer Support Network. To maintain the highest quality service for their expanding customer base, Bobst has created an additional Customer Support Region and named Larry Gannon – a 30 year Bobst Group veteran – as the newest Customer Service Manager (CSM). Gannon will be responsible for the Mid-Atlantic Region. Tom Frey, who previously covered the Mid-Atlantic Region, will focus on the growing Northeast Region. The addition of Gannon enhances Bobst support services and brings the total number of North American CSMs to seven. This investment in Customer Support and realignment of CSM Regions supports the Bobst commitment to maintaining the highest level of efficient and knowledgeable customer service.

“Our goal is to build lasting partnerships with our customers,” stated Chris Raney, Vice President of Folding Carton for Bobst Group North America. “That starts with providing dependable, precision, high-performance equipment and follows through with a Customer Support Network that provides timely and helpful service, support and parts when our customers need them”.

“Investing in this area of our business is important to maintaining the outstanding level of valuable knowledge and expertise Bobst customers rely on. As our customer base continues to expand, we’ll continue to invest in the expertise and capabilities necessary to support our customers and help them maximize the productivity and efficiency of their equipment”.

Bobst Folding Carton Customer Support Managers and Regions include Martial Duperrut (Western US, BC and Alberta Canada), Alex Volery (Canada), Tom Keller (Midwest), JP Bourquin (South), Don Allain (Central), Tom Frey (Northeast) and Larry Gannon (Mid-Atlantic).

You can contact your Bobst Customer Service Manager by calling 1-888-226-8800.

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Bobst Group North America, Roseland NJ, August 2009