The principle in providing service & support packages is not only to improve customers’ productivity but also to improve process quality.
These packages will also help maintain trouble-free machine operation. Product support engineers based in the Service Centre offer advice on machine problems, such as software, drive and material handling difficulties. Our world-wide Customer Service Organisation provides the following service products:
Annual Service Contracts (ASC’s) We offer ASC’s to build closer relationships with customers by planning scheduled action and ensuring the availability of service engineers when required.
More information -  PDF   455 Ko
Remote Service The SCHIAVI Remote Service consists of a complete specialist technical support provided by SCHIAVI to the customer through vocal telephone assistance or computer connection.
More information -  PDF   100 Ko
Spare Parts We have a dedicated team of technical sales engineers for spare parts who are wholly committed to giving a rapid response to spare parts enquires. Spare parts are delivered quickly from our warehouses in Germany and in Italy or from the worldwide Service Centres.
Spare Parts Catalogue 2008 -  PDF   10'250 Ko
Machine Inspections Machine inspections are support packages to define the current status of a converting process, together with the condition of a machine. During the inspection, technicians will give recommendations for additional maintenance and also advise customers of available upgrades and retrofits. Information can also be provided on enhancing older equipment to meet the demanding production requirements of today.
Upgrades & Retrofits Standard machine upgrades are available across the range of equipment, as well as replacements for obsolete parts. In addition, customized machine upgrades and retrofits can be provided, including computer control software and hardware systems to meet customers’ specific production requirements.
Obsolet PLC replacement -  PDF   288 Ko
Automatic washing system -  PDF   285 Ko
Customer Training Customer training packages will not only improve the operation skills of production staff, but also enhance their skills in basic machine maintenance. This relieves pressure on the customer’s maintenance team and training can be provided at our Service Centre or at the customer’s own premises.
More information -  PDF   475 Ko
Machine Relocation We provide a wide range of machine relocation services and have a team of specialist engineers who are experts in disassembly, relocation, reassembly & recommissioning of machines.
More information -  PDF   460 Ko